Exchange Operations – Senior Associate at Hashkey
Department
Operations
Job Overview
As an Exchange Operations Senior Associate, you will collaborate with internal teams, as well as external counterparties and exchanges, and manage the day-to-day operations of our cryptocurrencies trading business. This is a brand-new role, with plenty of opportunity for growth and ownership, and the ability to refine and improve our operational processes.
Job Responsibilities and Duties
Custody and maintain the required digital assets liquidity across the exchange.
Monitor daily operational issues and liaise with internal and external parties to resolve operational issues and ensure smooth exchange operations.
Anticipate and troubleshoot wallet issues faced by users in a timely manner with internal stakeholders.
Implement and update policies and SOPs regarding latest regulatory requirements to effectively manage the key risks.
Conduct fiat/ digital assets reconciliation, trades matching & reconciliation, client deposits & withdrawal instructions, other settlement duties and return calculation, etc.
Improve the overall trading experience by regularly auditing exchange system performance.
Liaise with internal partners to provide customer support, client onboarding and other operational related tasks.
Manage the reporting and backend system with regularly presented analyses including dashboards and other exchange related metrics to the senior management.
Run and provide oversight of the exchange to ensure market integrity and that the venue is operating in an orderly fashion.
Work with technology teams to implement new products, new regulatory requirements, and change policies via formalizing of processes flow, KPI update and training.
Job Qualifications
Experience and knowledge of Cryptocurrencies, Blockchain and Cryptocurrencies Trading.
Bachelor’s degree or above in finance, economics, accounting, and other related disciplines.
At least 2 years of Cryptocurrencies experience, candidate from traditional market background with passionate on Cryptocurrencies will also be considered.
Qualified accountant (HKICPA, ACCA or equivalent) would be an advantage.
Ability to troubleshoot and discover answers quickly and effectively.
Excellent verbal and written communication skills in English and Mandarin.
Less experience will be considered for the position of Associate.