Cognizant Customer Intelligence

We deliver superior user experiences across all your channels by parsing customer behavior in real time, allowing you to anticipate customer needs and identify the right markets and opportunities for business growth and cost savings. Cognizant creates flexible technology platforms that allow organizations to apply data analytics and machine learning opportunities to:

Expand cross-selling and upselling

Apply analytics to customer behavior by channel or salesperson

Optimize contact center operations

Improve the quality of campaign and third-party leads

Mitigate customer attrition