Workforce Development - Part 3
What is the objective of the Trainer?
Building an intimate relationship/partnership to guiding the employee on the road to success
Skills assessment > skill development > skill ready
Prepare / train for a specific job
Impart skills to the client - basic skills (hygiene, etc), specialized skills to get client qualified for a specific job
Facilitate the client to get the skills they need
Training a specific skill (i.e. mechanic, administrative, medical assistant, carpenter, electrician)
What metrics should the DAO track for the Trainer?
Feedback from clients after training
Ratings of how useful particular skills are after
Rate of matching to a specific job
Success rates
Tracking the candidates and their outcomes
What kind of training / certification should be required for the role of the Trainer?
Empathy training
Domain specific qualification
Trauma certified
Train the trainer - to build ecosystem of available trainers and build a sense of pride in the work
How will work be verified?
Client feedback
Session notes
Meetings per week teaching
How will people get paid?
Apply for ongoing government funding
Take donations
Allocate through DAO, vote and approve
How might people try to game the system?
Collusion between clients and trainers
If funds are allocated by vote and proposal, then proposal fraud or vote manipulation
What is the objective of the Employer Development Manager?
Bring on employers that have job openings for entry level jobs
Fundraising/ partnerships and relationships to create opps for job seekers, build brand recognition, and bring funding to the org
Brand recognition / spokesperson
Develop and manage partnerships to bring funding or other backend support
Get sponsorships
Create incentives
Maintain a registry of openings, stats and applications processed
Manage a CRM and ongoing follow up with the employers to track hiring pipelines
Interact with recruiter - find out demand and and be influential in placing people
What metrics should the DAO track for the Employer Development Manager?
Number of verified openings added
Number of employers onboarded
Number of successful placements made
Quality of jobs / opportunities - job seekers are excited, happy, well paid and employers are satisfied
Tracking retention rates
Net promoter score of employers
Employee satisfaction (happiness) survey
Employer satisfaction
Secured sponsorships and donations
Brand awareness - press, marketing, recognition for the DAO
What kind of training / certification should be required for the Employer Development Manager?
Empathy training
Domain specific qualification
Trauma certified
Business related degree (aligned to strategy, marketing, etc.)
Interpersonal skills to work cross-functionally with leadership, marketing, etc.
Highly skilled and motivated to build an maintain relationships
Growth marketing experience
Experience working with non-profits
Experience with unhoused population
Training materials for recruiters
Training on lead qualification / preparing employers (sensitivity training)
Entry level onboarding
Trained on local policies and regulations
Training materials for recruiters
How will work be verified?
Online CRM tool for reporting of: partners, jobs, success stories, employee satisfaction
Sponsors and partnerships > smart contracts
Weekly updates/dashboard with KPIs
Count job openings / employer stats automatically but allow people to launch a dispute if the job opening isn't real.
Employer signs to verify a placement
Verifier role ensures that the employer was properly onboarded
A verifier is selected at random to verify employer
Each employer only needs to be verified once and then any number of employee can be placed thereafter
How will people get paid?
Base salary + incentives for jobs filled / long term jobs maintained
Base salary + commission
Commission to start until proven (for example: after 3 placements, they can start earning a base salary)
Commission paid after placement
How might people try to game the system?
Update dashboard in less than truthful ways
People could scrap postings without really onboarding the employees
Employer and Employer Development Manager (EDM) could collude to get EDM paid
What is the objective of the Career Coach / Case Manager?
Learn about the client and what skills they have
Connect them with the appropriate training to prepare them for their next step
Ensure that the employees is properly placed ideally in a role that is sustainable and one that they can develop in.
To be aware of the models that create successful outcomes.
Ongoing and active knowledge of the employment landscape and state and municipal policy and program pipelines
Help the client define their goals and the steps to achieve their goals
Define and address any weaknesses and restrictions they may have to achieving their goals.
Keeps the employee at the center - making sure that it is all working and tracking the success - housing, job training, housing, credit, legal, soft skills, overcome trauma in mental illness and addiction, hygiene, transportation, food, child care
Designing a human centric road map that puts a plan together
Skills assessment and advisement
Connect client to resources and empower them
Explore career paths together
Identify and address weaknesses and restrictions
Knowledge of current employment landscape (policy and program pipelines)
Sustained employment for the employee
Employer education / culturally and data-based context
Awareness of successful models and outcomes (i.e. program architect)
What metrics should the DAO track for the Career Coach / Case Manager?
Person with a job sustain is a life restored
Client satisfaction
Placement success
Track interviews and certifications
Compensation of the employee (if they were able to guide them to get a pay increase or a higher paying job)
Trauma referrals and interventions (meetings and medication)
What kind of training / certification should be required for the role of the Case Manager?
Workforce Development Training (3-6 months)
Social worker
No gatekeeping of formerly homeless - requirements should be simple
Personal development and transformational training to change behavior and produce desired results
Trauma informed models (Tracking culture and emerging field research)
Alternatives to violence
How will work be verified?
Blockchain
Reporting verification like in traditional companies
Returning client mechanism - survey
KPI's
Number of interactions, referrals given (i.e. supportive care, treatment, etc.)
Zoom recording
How will people get paid?
Money, token, USDC
Education backed
Grants
Donations
Carbon off-setting scheme - buy to pay off mortality and burn
Living wage - ideally don't have to have another job
Paid for contributions via DAO
How might people try to game the system?
Falsifying data