The Uniswap Labs team is building products to unlock value through universal exchange. We envision a future where digital economies flourish, and markets are transparent, global, and equitable.
Our products – the Uniswap Interface, the Uniswap Mobile App, and the Uniswap Extension – are powered by the Uniswap Protocol. The protocol is the largest onchain marketplace, with billions of dollars in weekly volume across thousands of tokens on Ethereum and 8+ additional chains.
When you join Uniswap, you become part of a team that's reshaping the way value flows on the internet.
Candidate Profile
- Develop a deep understanding of UniswapX, Trading APIs, and Uniswap protocols (v2, v3, v4, and UniswapX) to support integrations effectively.
- Own and manage all technical partner relationships, acting as the bridge between business partners and internal engineering teams.
- Improve and scale processes, such as ticketing systems and automation, to enhance partner support efficiency.
- Maintain a timely response rate for integration requests, technical questions, and configuration changes.
- Proactively troubleshoot and resolve issues, escalating only when necessary to engineering or product teams.
- Oversee API key creation and management, ensuring partners have the correct configurations.
- Be present and communicate with partners in all relevant communication channels, including private partner groups and public developer forums.
- Update and maintain developer documentation to enhance self-serve integration capabilities.
- Advocate for partner needs internally, influencing product improvements based on feedback.
Compensation & Perks
- 5+ years of relevant experience in a technical customer success function or similar relevant work experience
- Customer-focused and relationship-driven, comfortable engaging with executives, business partners, and developers to ensure a high-quality experience.
- Technically proficient, able to understand and troubleshoot complex integration challenges.
- Strategic thinker who can identify inefficiencies and build scalable processes for managing partner interactions.
- Proactive and independent, taking ownership of challenges and driving solutions.
- Interested in DeFi and blockchain technologies, with a willingness to learn and grow in the space.
Name
Technical Partner Success Manager
Description
A role supporting the growing ecosystem of businesses and developers integrating with UniswapX and Trading APIs.
Publish date
15.02.2025 0:00:00
Salary max
189000
Salary min
171000